Shipping policy
SHIPPING & DELIVERIES
Please note this sale is only open to customers shipping to the UK.
Orders will be shipped using Royal Mail at a cost of £6.00 per order.
We aim to dispatch all orders by Friday 21st August. You should receive your order within 3-5 working days. We regret that we are unable to offer express shipping for this offer.
For all delivery enquiries or to check on the status of an order please contact us on online@themusicroom.co.uk. Please quote your name and order number.
RETURNS & REFUNDS
You have a 14-day return policy, which means you have 14 days from receiving your item to request a return.
To be eligible for a return/exchange your item must be:
- Unworn
- Unwashed
- In the same condition as when first received
- Have all original tags attached
We ask that you ensure all briefs are tried on over your own underwear, and you avoid wearing any make-up or deodorant that can leave marks or scents on items.
Please note we do not offer returns/exchanges on our hosiery products due to hygiene reasons.
The customer is liable for any damages to the goods or loss while in transit back to us. We recommend you retain proof of return, such as a postal receipt. Refunds and exchanges are made approximately one week after receipt of goods to allow for inspection. Customers who have paid by credit card will have their account credited. We will not make refunds to a third party. As soon as we receive your returned goods, we will process your request.
Please note that original shipping fees are non-refundable.
UK CUSTOMERS
The cost of the return will be deducted from your refund. Exchanges and faulty returns are covered by Fleur of England.